两家企业将率先为残障人士提供全新的培训服务。
他们将创建“培训融合中心”，以提高残障人士在两个就业领域——客服呼叫中心与服务部门的就业能力，做好充分的就业准备。
该项目由帮助残障人士就业的“ 雇佣者促进网”主办。
Steve Tee Leong是一名持有双学位的视障者。不过，视力残疾丝毫没有抵挡这位二十八岁的年轻人的学习热情，他想掌握客服呼叫中心的操作技能，以早日找到工作。
Tee先生说道：“我们的系统改进了声音合成器，借助软件可以读出屏幕上的任何信息。同时，我们也使用放大的字体，这样我能够看到屏幕上的字。所有客服呼叫中心都进行了改造，很大程度上满足了我们的需求。因为我们客服呼叫中心的每个人都有各种的视觉残障，因此所有系统都经过了良好组装，符合我们的需要。”
“尤里卡客服呼叫中心系统公司”与“新加坡园景中心假日酒店”将率先创建“培训融合中心”。
“人力资源部部长”Gan Kim Young说道，中心的开办将为来自特教学校的学生们，以及来自自愿福利组织的残障人士提供特殊技能培训。之后，他们将要继续接受在职培训。
Gan先生说道，通过中心的在职培训，让更多的残障人士拥有相关职业技能，将为劳动力市场注入新力量。
他敦促更多的公司能够为受训的残障人士提供就业机会，因为这样有助于他们自食其力，让他们更完全地融入于社会。
Gan先生指出，“尤里卡服务呼叫中心系统公司”早在2007年就开始了他们自己的尝试。他们对服务呼叫中心进行了改造，方便残障员工使用。
此尝试已经取得了成功。自去年起，已有十几名残障人士接受培训，并受雇于服务呼叫中心。
“新加坡园景中心假日酒店”内的许多部门（从客房服务、洗衣部到餐饮部），也都雇佣了残障人士。
这两家企业的培训中心将运营四年，预计为其它宾馆与服务呼叫中心培训一百五十名残障人士。
同时，“ 雇佣者促进网”准备设立一个特别奖项，奖励那些为残障人士提供培训与就业机会的雇主。
译自：Channel Asia
7th July 2010
New training centre to enhance job opportunities for the disabled
By S Ramesh |
Two companies will pioneer a new training initiative for persons with disabilities.
They will operate ‘Centres for Training and Integration’ (CTI) to enhance the employability and job readiness of these people in two sectors- call centres and hospitality.
The programme's being co-ordinated by the ‘Enabling Employers Network’, which helps people with disabilities get jobs.
Double degree holder Steve Tee Wee Leong is visually impaired. But that has not dampened the 28-year-old's drive to master skills in call centre operations to get a job.
Mr Tee says: "Our system has enhanced voice synthesisers where the software reads out whatever is on the screen. We also use enlarged fonts which enables me to read whatever is on the screen. All the call centres are pretty much re-engineered to our needs. As each of us in the call centre have different kinds of visual needs so all the systems have been well organised and catered to our needs."
‘Eureka Call Centre Systems ‘and ‘Holiday Inn Singapore Orchard City Centre’ will pioneer the training and integration centres.
Launching the two centres, ‘Manpower Minister’ Gan Kim Yong says these centres will provide specific skills training for the disabled from special education schools and voluntary welfare organisations, after which they will undergo on-the-job training.
Mr Gan says with this, more persons with disabilities can be equipped with relevant vocational skills through on-the-job training and contribute to the workforce.
He urged more companies to offer employment opportunities for trained persons with disabilities as this would help them attain self-reliance and integrate more fully into society.
Mr Gan noted that the ‘Eureka Call Centre Systems’ started its own initiative in 2007 to modify its call centre to facilitate employment of persons with disabilities.
The initiative has since paid off with more than 10 people with disabilities being trained and hired at the call centre since last year.
‘Holiday Inn Singapore’ employs persons with disabilities in many of its operations, from housekeeping, laundry to F&B services.
The centres will run for four years and train 150 people with disabilities for other hotels and call centres.
The ‘Enabling Employers Network’ also plans to introduce a special award to reward employers who have been supportive in training people with disabilities and giving them jobs.
Shantha de Silva, chairman, ‘Enabling Employers Network’, says: "They have been really loyal to us and when they get an opportunity they are diligent in what they do and they are thankful for the opportunities and for us we see them as very committed employees without distractions.
"It's about making it known, making it public and for us to act as ambassadors in our industries and share our knowledge and experience with our colleagues. Then people will quietly overcome their bias about people and employ them."
To recognise employers who are supportive in training and employing people with disabilities, the ‘Enabling Employers Network’ plans to introduce a special award.
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